At Tanbara, your satisfaction is our top priority. If you aren't completely satisfied with your purchase, we want to make the return and refund process as seamless as possible.

return

 * We accept returns within 30 days of receiving your order.

 * To be eligible for a return, the following conditions must be met:

Original condition: Items must be unworn, unwashed, and with all original tags attached.
Proof of purchase: Please include your order confirmation or proof of purchase with your return.

Return address:
Address: Longhuzhen Huanancheng No. 1 Building 5A-C11, Xinzhengshi, Zhengzhou, Henan Province, China
Postal code: 451191

Refunds

Once we receive your returned item, our team will inspect the condition and notify you of the refund status.

 * Approved Refunds: If your return meets our criteria, you will be refunded within  5-15  business days using your original payment method.

 * Non-refundable shipping charges: Shipping charges (if applicable) are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged item).

Return costs

     * If the return  was caused by the consumer (e.g., incorrect size or change of mind), the customer will bear the return shipping costs. The exact costs depend on the chosen shipping provider.

     * If the return  is due to an error on our part (e.g. damaged or incorrect items), we will cover the return shipping costs.

Cancel order

     * Cancellation Policy: Orders can be canceled within 24 hours of placing the order, provided the cancellation occurs before the order is shipped.

     * Processing time: Orders are usually processed within  1-3  business days.

     * If a customer  cancels the order before shipment within the time period specified on the website, the order will be fully refunded.

How do I initiate a return?

To initiate a return, please contact our support team at  service@tanbara.com  or use our  contact form  with your order details. We will guide you through the process and provide you with the return address.

Do you need help?

If you have any questions or need support, you can contact us at any time at service@tanbara.com  – we'll be happy to help! 

Thank you for choosing Tanbara. We appreciate your trust and look forward to welcoming you back soon!